Frequently Asked Questions | Afterglow Aesthetics

How do I book an appointment?
You can book online through our website — just hit “Book An Appointment” at the top of every page. Prefer a more personal touch? Call us anytime during salon hours.
What should I know before my first visit?
Come as you are. We’ll walk you through every step. We recommend arriving 10 minutes early to settle in, especially if you’re a new client.
How long do treatments take?
Most sessions range between 15–120 minutes depending on the service. You’ll find estimated times listed on our treatment pages when booking.
Do you offer gift cards?
Yes! Treat someone you love to a glow-up. Gift cards are available in-studio or online and can be used on any service.
What is your cancellation policy?
Any cancellations MUST be done 24 hours prior to your appointment.

Any cancellations within 24 hours will incur a charge of 50% of the service —regardless of the reason of cancellation.
How can I reschedule my appointment?
You are more than welcome to reschedule your appointment within the first 24 hours via your confirmation or reminder emails.

Any rescheduling appointments after 24 hours is classified as CANCELLATION.
What if I don’t show up to my appointment?
If you do not attend your appointment without notifying us prior — you will be given a 15 minute grade period.

After 15 minutes, you will be charged 100% of the service fee without further notice.

Failure to pay fees will result in fees having to be paid before any any appointments can be made, and can result in declining any future appointments with you.

No shows are not tolerated or accepted.
Are the prices of a specific treatment subject to change?

Prices can change at any time without notice.

All prices are subject to change without warning or prior notice. Prices are not guaranteed to remain the same and can change at any time.
What is your refund policy?
Strictly no refunds.

Non-Surgical Aesthetic Treatments
Products used for cosmetic treatments are S4 drugs and cannot be refunded.

Skin Treatments
Refunds may be issued only if the patient had a reaction to products used (may request review in clinic or photo evidence).

I cannot guarantee results on either aesthetic treatments or skin treatments. Refunds or credits will not be given for this factor. Individual results vary.
Is my deposit refundable?
The deposit made to secure your appointment is non refundable and non transferable.